Donbet Terms Governing Accounts, Bets, Bonuses and Withdrawals
Effective date: 22 August 2026
These Terms govern the contractual relationship between the registered account holder and GTW B.V., Curaçao company number 165433, for Donbet casino and sportsbook services. Creating an account, depositing, accepting a promotion or placing a bet constitutes acceptance of the Terms and any product-specific rules shown at the point of action. CYGTW LTD, company number HE 462903, acts as payment agent.
1. Eligibility creates the account contract
An applicant must be at least 18, legally capable of entering a contract, and responsible for checking whether gambling is permitted in the place from which the service is used. Registration details must be complete and accurate. The account is personal and may not be sold, transferred, shared or funded on behalf of another person.
One person should operate one account unless written permission states otherwise. Duplicate or linked accounts may be reviewed, restricted or closed, and associated promotional benefits may be removed.
2. Credentials and account security
The username, password and connected email must be protected. Activity authenticated through the account may be treated as authorised until Donbet receives notice of compromise. An account holder who identifies an unfamiliar login, bet or transaction must contact support promptly and change the relevant credentials.
Donbet support will not request a full password, card CVV or wallet recovery phrase. Security checks may require account references or identity confirmation.
3. Verification and financial checks
Photo ID, address evidence, payment ownership and source-of-funds information may be requested at registration, during account review or before a withdrawal. Documents must be genuine, current, readable and consistent with the profile. A withdrawal can remain under review until the required checks are complete.
Payment methods should belong to the account holder. Where a card, bank account, wallet or crypto transfer cannot be reconciled with the profile, additional evidence or a return through an appropriate route may be required.
4. Deposits, currencies and payment instructions
The cashier displays the current method, currency, minimum, maximum, processor and any fee before confirmation. Published GBP guidance includes £10–£2,000 for Visa or Mastercard and £10–£5,000 for bank transfer. The bank, wallet or blockchain can impose a separate charge or conversion.
A crypto transfer is final once broadcast to the selected network. The player must match asset, network, deposit address and memo or tag. Donbet is not responsible for a transfer sent to an incorrect address or incompatible network where recovery is technically impossible.
5. Withdrawals and review sequence
A withdrawal request is subject to available cash balance, verification, payment ownership, bonus status, fraud controls and method rules. Where practicable, funds may be returned through the deposit route before an alternative method is used. Several duplicate requests should not be opened for the same balance.
The amount visible in a bonus wallet is not necessarily withdrawable cash. Requesting a withdrawal while a promotion remains active can cancel that promotion and remove bonus-derived value according to its rules.
6. Casino rounds and sportsbook tickets
A bet is accepted only when recorded by the platform. The final ticket, round history or transaction record controls the accepted stake, odds, game result and settlement. Display errors, interrupted connections or obvious pricing mistakes can be reviewed and corrected under the applicable product rules.
For a disputed casino round, retain the game name, round ID, time and stake. For sport, retain the ticket ID, market, selections, accepted odds and settlement. Do not repeat a transaction solely because the screen did not update.
7. Promotion-specific obligations
| Rule category | Player obligation | Possible consequence |
|---|---|---|
| Activation | Enter the correct code and activate before play | Offer may not attach to the deposit |
| Wagering | Use eligible products and complete the stated multiple | Bonus remains non-withdrawable |
| Maximum stake | Keep each bet inside the published cap | Promotion and related winnings may be removed |
| Expiry | Complete qualifying activity within the stated period | Remaining bonus can expire |
| One-off use | Use the welcome benefit only once | Duplicate claims can be cancelled |
| Withdrawal | Check unfinished turnover before requesting cash | Active bonus may close |
Casino and crypto welcome routes publish 30x wagering and a £5-equivalent maximum slot stake. The sports route publishes 10x turnover with at least two selections at odds of 1.40 or higher. Mini-game play publishes 30x turnover, a £10-equivalent stake ceiling and a 1.30 minimum multiplier. The live promotion text controls any updated term.
8. Prohibited behaviour
Prohibited conduct includes fraud, identity misuse, chargeback abuse, collusion, manipulation, use of stolen payment instruments, exploitation of errors, prohibited automation, circumvention of limits, money laundering and activity intended to obtain a promotion without genuine play. Donbet may investigate, suspend transactions, remove improperly obtained value or close an account where the Terms and applicable law permit.
9. Responsible gambling controls
Account holders are expected to use gambling as entertainment and within an affordable budget. Limits, breaks, self-exclusion and marketing controls should be used when play exceeds planned time or money. Attempts to evade an applied self-exclusion or account limit can result in further controls.
10. Service operation and liability
Reasonable steps are taken to operate the platform securely and settle valid activity accurately. Internet, device, bank, processor and blockchain systems can affect transmission and timing. Liability is subject to applicable law and cannot exclude obligations that law does not permit a company to exclude.
Players remain responsible for device security, tax obligations, lawful use, the accuracy of payment instructions and decisions to gamble. No result, return or profit is guaranteed.
11. Complaints and evidence
An account complaint should be sent through live chat or [email protected]. Include the username, date, amount, relevant ticket or transaction reference and the requested resolution. Donbet may ask for identity evidence before discussing confidential account data.
If the initial response does not resolve the matter, request escalation and retain the full correspondence. Regulatory or external dispute routes may depend on the licence and complaint type.
12. Suspension, closure and surviving obligations
An account may be suspended or closed for security, verification, legal, responsible-gambling or contractual reasons. The player can also request closure. Valid financial obligations, investigations, record-retention duties, complaints and provisions intended to survive closure remain effective afterwards.
13. Changes to these Terms
Terms can be updated for legal, regulatory, product, security or operational reasons. Material changes may be communicated through the site, account or email. Continuing to use the service after the effective date constitutes acceptance where permitted by law; otherwise, stop play and request account closure.